Service Request Ticket - # 76871

Service Request Information

CONTACT Name Derochowski, Zigmond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2021 02:40 PM
Department Clinical Practice and Licensure Phone 89269
Location Email derochowskiz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160181[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag Description Xerox Phaser 3260/DNI Monochrome Lasser Printer
Serial No. K8A239998 Location Zig Derochowski

Model 3260/DNI Hostname
Notes Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack TO BE SETUP AS Local Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3A:D5:30

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 14, 2021 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann May 14, 2021 11:03 AM 
this is dne.
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Peter Puettmann Feb 10, 2021 08:08 AM 
****This is an outgoing email****
Hi Zigmond,

We were just following up with you regarding a service request that we have for you.  (#76871)

Description: printer connecting to new computer

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

I am available every morning except for thursday where I work in the afternoon. Let me know what works for you! 

Thanks,
Peter P, UCS Student Tech
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Public
John Rushing Feb 09, 2021 04:42 PM 
Task reassigned to Peter Puettmann.
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Lourdes Salazar Jan 12, 2021 02:40 PM 
****This is an email****
Good afternoon,

I've returned my printer to my office and during the time I had it at home I received a new computer in my office. When I plugged it in to my computer and tried to add it a message showed up that stated the driver is unavailable. 

My computer is 20190871[Edit Inv]
My printer is 20160181[Edit Inv]

Thanks!

Zig Derochowski
Director of Clinical Practices and Licensure
RWEC Rm 116
Western Oregon University
503-838-9269
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