Service Request Ticket - # 76872

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2021 03:10 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180395[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0TR
Serial No. D25XK0N6J1GQ Location QLoop Production Studio

CPU Intel Core i7 (4.2GHz Quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:04:23:14


Wireless NIC 14:20:5E:0D:B9:E4


Bluetooth NIC 14:20:5E:0D:B9:E5

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Jan 25, 2021 09:53 AM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Jan 25, 2021 09:53 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 15, 2021 04:03 PM 
I called and let them know that they can uninstall 
completely and reinstall from the portal.
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Lourdes Salazar Jan 12, 2021 03:10 PM 
****This is an email****
Hello, 

I am one of the students working at QLOOP. We have been trying to update all the adobe apps to the newer version, but we realized we need your help with that. When we go into the Adobe Cloud it says to contact the IT Administrator for access. We need to update all of the apps like Premiere and After Effects

The computers in the RWEC room 210. QLOOP

I have the computer numbers that need to have Adobe updated to the newest version. 
20180385[Edit Inv]
20121232[Edit Inv]
20160106[Edit Inv]

You can contact me at 5034815203



Thank you, 

Lindsey Colligan
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