Service Request Ticket - # 76889

Service Request Ticket - # 76889

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Service Request Information

CONTACT	Name	Moreno, Camarie	Date	Jan 14, 2021 10:50 AM
	Department	VP Finance & Administration	Phone	89302
	Location		Email	morenoc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200322 (opens in a new window)	Bldg/Room	WUC Bookstore
	Service Tag	9QBDZ33	Description	Dell Latitude 5400 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	9qbdz33	Location	Kevin Thibeault -Loaner Until June 2025
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C3:AA
	Wireless NIC	08:5B:D6:6D:B9:FB

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Feb 08, 2022 09:00 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Feb 08, 2022 09:00 AM	going to close this ticket.	Add Attachment
Lauryn Aronson	Feb 08, 2022 09:00 AM	**email** Hi Lauryn, Yes, I am using 20200322.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:37 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:37 AM	**This is an outgoing email** Hi Camarie, I need some additional information regarding service request #76889 Description: GFA setup replacing W#20180022 Are you currently using computer W20200322? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Katherine Reynoso	Apr 29, 2021 09:04 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Apr 29, 2021 09:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Apr 13, 2021 02:18 PM	I called and asked if this has been picked up.	Add Attachment
Katherine Reynoso	Apr 13, 2021 08:13 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Joanie Kinnaman	Feb 02, 2021 02:41 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Feb 02, 2021 02:41 PM	Bill Marked this as a high priority	Add Attachment
Joanie Kinnaman	Feb 02, 2021 02:41 PM	replacing W#20180022 (still under warranty?)	Add Attachment
Joanie Kinnaman	Jan 27, 2021 10:30 AM	What is the WOU# being replaced	Add Attachment
Alix Karkanen	Jan 14, 2021 10:50 AM	Camarie's machine just died, getting 20200322	Add Attachment