Service Request Ticket - # 76893

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2021 03:20 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150332[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QP
Serial No. C02R530HFVH8 Location Going to PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; TechSmith Camtasia for MAC v2 from VISA2015005074; Adobe CC201* subscription NamedUser(Philip Wade)MAY2017

Wireless NIC F4:5C:89:A3:81:2B


Bluetooth NIC F4:5C:89:A3:81:2C

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 25, 2021 08:46 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Feb 25, 2021 08:46 AM 
This has been fixed.
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Katherine Reynoso Feb 23, 2021 02:35 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 23, 2021 02:35 PM 
****This is an outgoing email****
Hi Philip,

I need some additional information regarding 
service request #76893

Description: IP Address error. 

I'm Katherine with UCS. I saw that you had a 
request to reimage your computers a few weeks ago. 
I'm checking in to see if you still require help 
with this. I'm available this Thursday 9:00AM-
11:30AM. You can go ahead and drop off one computer 
at a time so you'll at least have something to 
communicate with your students with. If you have 
any questions feel free to contact me or our front 
desk at 503-838-8925.

Thank You,
Katherine
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Public
Lourdes Salazar Jan 14, 2021 03:21 PM 
Internet Service provider- Comcast.
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Lourdes Salazar Jan 14, 2021 03:21 PM 
image attached. Will bring in friday 1/15.
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Lourdes Salazar Jan 14, 2021 03:20 PM 
Good team, my two primary computers are having BIG issues as of two days ago (5+ hour electric blackout due to storm).
Listed below are the computer is numbers. I think that a "clean" (erase all) upgrade would help. I can bring them both in, but would not want to leave them for "too" many days as I have no backup to reach students in my classes. Please let me know if I should bring them in SOON. The messages I am getting are as follows.
id # 20110608[Edit Inv]
id# 20150332[Edit Inv]

Message that keeps popping up
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Philip Wade error.png