Service Request Ticket

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Service Request Information

CONTACT	Name	Corder , Colleen	Date	Jan 15, 2021 08:33 AM
	Department	Child Development Center	Phone
	Location		Email	corderc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150105 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E7240 i7-5600U, 2.6GHz, 4M cache
	Serial No.	4q3cz52	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715
	Wired NIC	20:47:47:C6:2F:1D
	Wireless NIC	94:65:9C:37:47:CC
	Bluetooth NIC	94:65:9C:37:47:D0

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 04, 2021 07:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 04, 2021 07:24 AM	I left her a note on the computer that said it looked like it was the windows updater. I tried running the updated March 2nd. I'm hoping it went through, put I'm not sure. If she continue to have the problem a reimage would probably fix the problems.	Add Attachment
Lourdes Salazar	Mar 03, 2021 03:28 PM	picked up computer 3/3	Add Attachment
Katherine Reynoso	Mar 02, 2021 03:45 PM	Computer is on my desk ready to be picked up.	Add Attachment
Katherine Reynoso	Mar 02, 2021 03:38 PM	Diagnostic tests passed. I did check out if there was anything in event viewer. It looked like hard drive was having issues for a while (which could have caused the failure). I did also see windows update failed and this causes black screen because user doesn't know it's updating while it is. I'll go ahead and update it.	Add Attachment
Katherine Reynoso	Mar 02, 2021 02:26 PM	**This is an outgoing email** Hi Colleen, I need some additional information regarding service request #76895 Description: 1/15 possible dead computer? I'm Katherine with UCS. I've looked into your task. Do you think you'll be able to stop by our office, so I can check this out? I will be here until 4:00 today or I'm available Thursday in the morning. Thank you, Katherine	Add Attachment Public
Stephanie Magee	Mar 02, 2021 10:35 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Mar 02, 2021 10:35 AM	Hello, I am having computer issues again. It keeps shutting down. Can you come here, or can I drop it off? Thanks, N. Colleen Corder	Add Attachment
Katherine Reynoso	Jan 15, 2021 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 15, 2021 03:36 PM	Fixed	Add Attachment
Katherine Reynoso	Jan 15, 2021 01:49 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 15, 2021 08:34 AM	**This is an email** Hello, My computer crashed today (see # attached). The desk top monitor will not boot, and the laptop has a black screen. I teach at the CDC and won't be available until after 2:30 PM, or on my 1/2 hour lunch from 12:30-1pm tomorrow. I would appreciate your help. N. Colleen Corder	Add Attachment
Stephanie Magee	Jan 15, 2021 08:34 AM	**This is an email** At the Child Development Center behind the Campus Public Safety. I'll meet the technician at the front desk at 2:35 if that's okay. Thanks!	Add Attachment
Stephanie Magee	Jan 15, 2021 08:33 AM	Hello, My computer crashed today (see # attached). The desk top monitor will not boot, and the laptop has a black screen. I teach at the CDC and won't be available until after 2:30 PM, or on my 1/2 hour lunch from 12:30-1pm tomorrow. I would appreciate your help. N. Colleen Corder 317-696-6198	Add Attachment