Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Jan 15, 2021 10:12 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161082 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTN6XHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	DC:A9:04:8F:86:C2
	Bluetooth NIC	DC:A9:04:7E:A4:D7

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Aug 09, 2021 08:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Aug 09, 2021 08:29 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Aug 09, 2021 08:29 AM	Took care of this in July 2021.	Add Attachment
Stephanie Magee	Jan 15, 2021 10:12 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20161082 Path: /Users/casaresl/Library/Application Support/Google/Chrome/Default/Extensions/nlccbf ofdgkhefnadicieoobmkeogcef/2.2_0/js/popup/popup .js What was detected: SpiGot User associated with device: W20161082\larsonab How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert.	Add Attachment