Service Request Ticket

Service Request Information

CONTACT	Name	Vargas, Anna	Date	Jan 21, 2021 10:20 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	vargasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190857 (opens in a new window)	Bldg/Room	AD 106
	Service Tag	2V9RYY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	2V9RYY2	Location	Anna Vargas, Associate Registrar
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 FEB2020) VISA2019009667;
	Wireless NIC	4C:1D:96:9A:7F:4A
	Bluetooth NIC	4C:1D:96:9A:7F:4E
	AUX NIC	98:E7:43:CE:F4:6F

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 21, 2021 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 21, 2021 11:23 AM	The problem is not her computer. She was able to connect to a different Wi-Fi. It looks like it's that specific Wi-Fi was having issues. She'll call back if she needs more help.	Add Attachment
Stephanie Magee	Jan 21, 2021 10:21 AM	image attached	Add Attachment
Stephanie Magee	Jan 21, 2021 10:20 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 21, 2021 10:20 AM	**This is an email** Stephanie, Obvious questions are necessary. No need to apologize. I appreciate your situation and that you are doing your best. The drive maps when I am connected to the internet by ethernet. I am currently connected. I cannot connect to the internet via WiFi since I updated my computer. I am available for a zoom call anytime today before 4:30 and tomorrow after 1 pm. Thank you! Anna	Add Attachment image (6).png
Stephanie Magee	Jan 21, 2021 10:20 AM	**This is an email** On Thu, Jan 21, 2021 at 9:09 AM Anna Vargas wrote: Dear Friends at UCS, Previously, I have been able to connect with my WOU laptop to my home WiFi "Daca Office Work." I recently did an automatic update to the computer, and while I am not certain that is preventing me from connecting I can no longer connect to the WiFi. I have to use my ethernet connection.	Add Attachment