Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Jan 21, 2021 01:11 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT002AG
	Serial No.	C1MP305ADV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wired NIC	AC:87:A3:23:65:20
	Wireless NIC	24:A0:74:EA:D3:8A
	Bluetooth NIC	24:A0:74:EA:D3:8B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jan 12, 2022 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Jan 12, 2022 03:14 PM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Jan 12, 2022 03:14 PM	Turned it on and it seems to have finished updating.	Add Attachment
Michael Ellis	Dec 23, 2021 02:05 PM	sophos hasn't seen for 3mo	Add Attachment
Alix Karkanen	Jan 21, 2021 01:11 PM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20140358 User associated with device: W20140358\kirbyk How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment