Status changed from (6) Ready to Deliver to (5) Completed

Task reassigned to John Rushing.

Status changed from (1) Pending to (6) Ready to Deliver

****This is an outgoing email****
Hi Rosario,

I need some additional information regarding 
service request #76918

Description: mac not working 

I'm Katherine with UCS, I've been helping with your 
computer. I've finished reimaging and installing 
software on your computer. It is ready to be picked 
up from our office. We are open 9:00 AM - 12:00 PM 
and 1:00 PM - 4:00 PM, Mon-Fri. When you come to 
pick-up your laptop, don't forget to bring in your 
loaner. If you have any questions feel free to 
contact me or our front office at 503-838-8925.

Thank You,
Katherine

Done with reimage. Installing extra software.

Task reassigned to Katherine Reynoso.

Task reassigned to John Rushing.

****This is an email****
Hi, John:

 

Thanks for reaching out! I appreciate any help! 

 

My computer is just being super slow. It 
struggles to load google chrome and zoom. 
Typically, it takes me 15 minutes and multiple 
tries of restarting zoom and my computer to get 
zoom to even open. It also does a weird thing 
where it tells me I have the podcast app open 
when I don’t use the app on my computer. It 
also just quits apps or freezes them super 
often. It’s all sporadic though, and there’s 
not a real pattern to it. But I can’t have more 
than like two things open at once without it 
slowing down considerably. Even opening the 
settings or trying to open the finder takes 5-
10 minutes sometimes. All of this becomes a 
problem when I’m trying to screen share with 
students during our 45-minute appointments. I’m 
pretty good about updating my programs and even 
my laptop overall, so I’m not sure what the 
problem is. 

 

I’d love to have you all look at it, but since 
I’m working from home, I’m concerned with how 
long I’d have to give up my computer for you to 
work on it. Please let me know how you think we 
should proceed and what a timeline would be. 

Rosario Peralta