Service Request Ticket

Service Request Information

CONTACT	Name	Khe, Sririam	Date	Jan 25, 2021 10:16 AM
	Department	Social Science/ Geography and Sustainability	Phone	88852
	Location		Email	khes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191036 (opens in a new window)	Bldg/Room	BELL 204
	Service Tag	DZWQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	DZWQNW2	Location	Robert Forbis
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	2C:EA:7F:25:21:0D
	Wireless NIC	B8:9A:2A:F8:D1:8A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 02:05 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Jan 25, 2021 10:16 AM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20191036 User associated with device: MASH\khes How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598.	Add Attachment