Service Request Ticket

Service Request Information

CONTACT	Name	Pelegrin Taboada, Ricardo	Date	Jan 25, 2021 10:16 AM
	Department	Social Science/ History	Phone	88294
	Location		Email	pelegrintaboadar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190475 (opens in a new window)	Bldg/Room	BELL 222
	Service Tag		Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	THFTQ9Z2	Location	Ricardo Pelegrin Taboada, NTT Visiting Asst Prof
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325
	Wired NIC	6C:2B:59:F7:48:5D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 02:06 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Jan 25, 2021 10:16 AM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: w20190475 User associated with device: MASH\pelegrintaboadar How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment