Service Request Ticket - # 76923

Service Request Ticket - # 76923

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Service Request Information

CONTACT	Name	Reddan, James	Date	Jan 25, 2021 10:34 AM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	reddanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101050 (opens in a new window)	Bldg/Room	SH 102
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXC25727	Location	Smith Hall
	Model	Q7546A	Hostname
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.118.69	Ink/Toner Refill	printer-ellington.wou.edu
	Wired NIC	98:4B:E1:3C:E5:F0

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 16, 2021 03:26 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	Feb 16, 2021 03:26 PM	**This is an email** I can now print to both printers. Thank you so much! James M. Reddan	Add Attachment
John Rushing	Feb 16, 2021 11:04 AM	Dirk has a meeting scheduled with Kat today and Claire is now working.	Add Attachment
John Rushing	Feb 16, 2021 09:13 AM	**This is an email** I was able to print to Ellington for the first time yesterday. I will try Miles today. James Reddan	Add Attachment
John Rushing	Feb 16, 2021 09:12 AM	I emailed all 3 users.	Add Attachment
John Rushing	Feb 16, 2021 08:26 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Feb 09, 2021 04:41 PM	Task reassigned to John Rushing.	Add Attachment
Lourdes Salazar	Feb 01, 2021 08:11 AM	**This is an email** Hi! I just wanted to update you that Dirk Freymuth, and Claire Hudkins are also having the same printing problem as James Reddan. I don't think I was clear in my original email. Thank you for your help!	Add Attachment
Stephanie Magee	Jan 29, 2021 12:00 PM	Hi Lourdes, Just a quick update on the printing situation. The RICOH MP 6054 option no longer works. If I try to print anything, it now indicates "server offline" in all applications. I have restarted the computer, deleted and readded the printers, etc. I know there was also a change to our IP addresses performed on Tuesday so I don't know if that has added to the situation, but that is the newest development. Just want to be sure you have all the info.	Add Attachment image (7).png
Lourdes Salazar	Jan 25, 2021 10:35 AM	**This is an email** Hi Lourdes, One is a printer and the other is a copy machine. The printer information is: Ellington, WOU# 20101050 The copier information is: Miles, WOU# ?? I couldn't find a number on Miles, but Julia Fruit our APA might know it. (I've cc'd her on this email.) However, when I tried again, I found out that if I select RICOH MP 6054 as the printer instead of CA-Miles that it works for the copier. There is no other option for Ellington. The only reason I recognized RICOH is the front sticker on the copier has that name (repair company?). When I pull up a document to print, it says that CA-Miles and CA-Ellington on both offline though both are turned on and Miles is useable in copy modes (though I don't know about scanning or anything else), and useable if the RICOH MP 6054 name is selected as the printer. It is all very weird. James	Add Attachment
Lourdes Salazar	Jan 25, 2021 10:34 AM	**This is an email** Hello, I am trying to print documents from my office computer to our computers in SH 104. It is saying the computers are offline and not turned on when they actually are on and up and running. Due to this, I am unable to print what is needed. This is happening with both the printer (Ellington) and copier (Miles). Any help would be most appreciated. James	Add Attachment