Service Request Ticket

Service Request Information

CONTACT	Name	Kaye Hays, Susan	Date	Jan 25, 2021 02:02 PM
	Department	Registrar’s Office	Phone	88184
	Location		Email	hayss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200324 (opens in a new window)	Bldg/Room	WEL 145A
	Service Tag	9M52043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	9m52043	Location	Susan Hays
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C3:8F
	Wireless NIC	3C:9C:0F:37:8E:E9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	smagee15@wou.edu	88925

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Stephanie Magee	Mar 24, 2021 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Mar 24, 2021 02:23 PM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Mar 24, 2021 02:23 PM	moved old equipment pick up to SR 77140	Add Attachment
Lourdes Salazar	Mar 22, 2021 09:09 AM	**This is an email** MY old CPU is at my desk in room 106 of the admin. bldg. Since I am working from home, feel free to pick up the PCU.	Add Attachment
Lourdes Salazar	Mar 22, 2021 08:42 AM	emailed 3/22 to bring equiment/ set up time to pick up	Add Attachment
Alix Karkanen	Feb 17, 2021 01:42 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Feb 17, 2021 01:42 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Stephanie Magee	Jan 28, 2021 09:31 AM	all picked up :) Just need to get her old machine and remove PL-SQL	Add Attachment
Lourdes Salazar	Jan 27, 2021 03:36 PM	Emailed 1/27	Add Attachment
John Rushing	Jan 27, 2021 02:55 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jan 27, 2021 02:55 PM	Imaged, updated and Zoom, VPN, PL-SQL installed. Ready for Delivery	Add Attachment
Alix Karkanen	Jan 25, 2021 02:02 PM	laptop; 20200324 mon; 20200337 doc; 20200364	Add Attachment