Service Request Ticket

Service Request Information

CONTACT	Name	Hall, Lindsay	Date	Jan 25, 2021 02:14 PM
	Department	Registrar’s Office	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200292 (opens in a new window)	Bldg/Room	AD 104
	Service Tag	J1C1043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	J1C1043	Location	Lindsay Hall
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:57:76
	Wireless NIC	08:5B:D6:42:59:A5

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 28, 2021 10:40 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Jan 28, 2021 10:23 AM	There was a mixup, and her new dock is 20200361	Add Attachment
Katherine Reynoso	Jan 28, 2021 10:22 AM	Setup and brought back old monitor and computer.	Add Attachment
Katherine Reynoso	Jan 28, 2021 09:10 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 28, 2021 09:07 AM	9:30	Add Attachment
John Rushing	Jan 27, 2021 02:55 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jan 27, 2021 02:55 PM	Imaged, updated and Zoom, VPN, PL-SQL installed. Ready for Delivery	Add Attachment
Stephanie Magee	Jan 26, 2021 11:06 AM	picking up today at 11:30	Add Attachment
Alix Karkanen	Jan 25, 2021 02:14 PM	Laptop; 20200292 doc; 20200353 mon; 20200338	Add Attachment