Service Request Ticket - # 76931

Service Request Ticket - # 76931

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Service Request Information

CONTACT	Name	Anderson, David	Date	Jan 25, 2021 02:22 PM
	Department	Registrar’s Office	Phone	88806
	Location		Email	andersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200293 (opens in a new window)	Bldg/Room	WEL 207
	Service Tag	F9D1043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	F9D1043	Location	David Anderson
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;PL-SQL; Transit
	Wired NIC	74:78:27:0C:56:3C
	Wireless NIC	08:5B:D6:42:59:E1

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
John Rushing	Jan 29, 2021 02:42 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jan 29, 2021 02:36 PM	returned CPU 20160998, and Monitor 20161050	Add Attachment
John Rushing	Jan 29, 2021 02:35 PM	Installed DegreeWorks, and delivered the system.	Add Attachment
Katherine Reynoso	Jan 28, 2021 11:06 AM	You don't have to go right at 10:00AM, but let him know when you'll stop by tomorrow.	Add Attachment
Katherine Reynoso	Jan 28, 2021 11:06 AM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Jan 28, 2021 11:06 AM	This stil needs PL-SQL installed because you need to uninstall it from the old computer.	Add Attachment
Stephanie Magee	Jan 28, 2021 08:25 AM	Any time in the morning works, I will be there from 8 AM to 1 PM.	Add Attachment
Lourdes Salazar	Jan 27, 2021 04:29 PM	**This is an email** Yes we will be keeping the monitors and at some point we will need a docking station if it does not come with one. You can pick up the Tower at the same time and Deactivate the PLSQL on the laptop that I am currently borrowing from our vault. I will clean any files that are on the desktop first thing in the morning.	Add Attachment
Lourdes Salazar	Jan 27, 2021 04:25 PM	**This is an email** As for other software the only thing that we might need on it is the TRANSIT from ellucian but there is no licensing on that as it comes with the software package that we bought for DegreeTracks.	Add Attachment
Lourdes Salazar	Jan 27, 2021 04:17 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Jan 27, 2021 03:41 PM	emailed 1/27	Add Attachment
John Rushing	Jan 27, 2021 02:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jan 27, 2021 02:54 PM	Imaged, updated and Zoom, VPN, PL-SQL installed. Ready for Delivery	Add Attachment
Alix Karkanen	Jan 25, 2021 02:22 PM	laptop; 20200293 mon; 20200339 doc; 20200357	Add Attachment