Service Request Ticket - # 76934

Service Request Ticket - # 76934

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Service Request Information

CONTACT	Name	Larsen, Paloma	Date	Jan 25, 2021 02:58 PM
	Department	Registrar’s Office	Phone	88201
	Location		Email	larsenp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200321 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	JVBDZ33	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	jvbdz33	Location	GFA Shelf Imaged 4/25/2025
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:58:EC
	Wireless NIC	08:5B:D6:6F:B9:A4

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 09, 2021 09:48 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Feb 09, 2021 09:48 AM	picked up	Add Attachment
Peter Puettmann	Feb 05, 2021 09:12 AM	this is going out to user today.	Add Attachment
Stephanie Magee	Feb 05, 2021 08:17 AM	emailed paloma and asked her if	Add Attachment
Stephanie Magee	Feb 05, 2021 08:15 AM	She just emailed asking if her computer is ready to be picked because Katherine emailed her that we would email her on monday?	Add Attachment
Katherine Reynoso	Feb 03, 2021 01:11 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Feb 03, 2021 01:11 PM	You were the one working on this computer. Did it get delivered. Steph, says most of her stuff is at the SRD?	Add Attachment
Stephanie Magee	Feb 03, 2021 10:38 AM	no computer in site	Add Attachment
Stephanie Magee	Feb 03, 2021 10:38 AM	confused lol her bag/keyboard/mouse is at the SRD. Along with her GFA form....	Add Attachment
Lourdes Salazar	Jan 29, 2021 03:19 PM	Apparently it has been brought in? Peter didn't update the ticket. It is still imagining, if it's not done by 4, I will be email user to pick-up Monday.- Katherine	Add Attachment
Lourdes Salazar	Jan 29, 2021 03:16 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 29, 2021 11:17 AM	picked up :)	Add Attachment
John Rushing	Jan 27, 2021 02:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jan 27, 2021 02:54 PM	Imaged, updated and Zoom, VPN installed. Ready for Delivery	Add Attachment
Stephanie Magee	Jan 26, 2021 11:12 AM	picking up tomorrow at 11	Add Attachment
Alix Karkanen	Jan 25, 2021 02:58 PM	20200321 doc; 20200359 mon; 20200341	Add Attachment