Service Request Ticket

Service Request Information

CONTACT	Name	Lloyd, Leslie	Date	Jan 26, 2021 01:56 PM
	Department	Financial Aid	Phone	89656
	Location		Email	lloydl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181067 (opens in a new window)	Bldg/Room	WEL 115D
	Service Tag	884TDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884TDW2	Location	Cashier Office
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D1:F2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 14, 2021 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Jan 26, 2021 01:58 PM	Task reassigned to Peter Puettmann.	Add Attachment
Lourdes Salazar	Jan 26, 2021 01:57 PM	**This is an email** Yes there is a CPU on the desktop	Add Attachment
Lourdes Salazar	Jan 26, 2021 01:56 PM	**This is an email** Hello, Peter helped me with a problem earlier this morning with my computer. He recommended that my computer be reimaged. Because I am in Financial Aid there are particular programs that also have to be added back on after the reimage. Mike Soukup is able to come in and do that work after the reimage this Friday, February 29th in the morning. Is there anyway we could schedule the reimage first thing Friday morning and then notify Mike Soukup to come in and do the financial aid part? Thank you,	Add Attachment