Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jan 26, 2021 02:51 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 03, 2021 03:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Feb 03, 2021 03:14 PM	Cleaned the cords and plugged them in. I ran diagnostic test, and it came back clean. It was able to go into windows. I let the student worker now, so they can tell Rip.	Add Attachment
Stephanie Magee	Feb 02, 2021 11:20 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Feb 02, 2021 11:19 AM	harddrive dead!!	Add Attachment
Stephanie Magee	Jan 27, 2021 08:10 AM	**This is an email** So sorry, just want to clarify that the computer is in the HWC 109 office on the Recreation side of the Health and Wellness Center. Thanks.	Add Attachment
Lourdes Salazar	Jan 26, 2021 02:51 PM	HWC 106 Reboots and restarted computer last night Loading screen for 30 minutes Welcome to the Task Sequence Wizard. Enter Password for Media,	Add Attachment 20210126_144727.heic