Service Request Ticket - # 76945

Service Request Ticket - # 76945

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Service Request Information

CONTACT	Name	Rothacker, Sharon	Date	Jan 27, 2021 02:32 PM
	Department	Center for Academic Innovation	Phone	88483
	Location		Email	rothacks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200410 (opens in a new window)	Bldg/Room	ITC 205
	Service Tag	G772Q73	Description	Latitude 5400 4 Core,8MB Cache,1.9GHz
	Serial No.	G772Q73	Location	Sharon Rothacker
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:58:EF
	Wireless NIC	08:5B:D6:70:0A:B7

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Stephanie Magee	Feb 16, 2021 10:33 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stephanie Magee	Feb 16, 2021 10:33 AM	picked up	Add Attachment
Lourdes Salazar	Feb 11, 2021 03:56 PM	Task reassigned to New Equip. Setup.	Add Attachment
Katherine Reynoso	Feb 11, 2021 08:08 AM	**This is an email** Thank you! I will likely come and pick it up next Monday or Tuesday. Thanks, Tonya	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:29 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:28 PM	I've put this in the back inventory room.	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:27 PM	**This is an email** Hello, I'm Katherine with UCS, I've been working on Sharon Rothacker's computer. We finished installing the software and updating her computer. It's ready to be picked up at our office 9:00 AM- 12:00 PM and 1:00 PM -4:00 PM, Monday-Friday. I did also leave a voicemail on your WOU phone, in case this email doesn't reach you.I did want to let you know that they won't be able to log in unless they hardwire login on- campus. If this will be an issue, let me know. Thank You,	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:07 PM	It's finished.	Add Attachment
Katherine Reynoso	Feb 09, 2021 02:49 PM	I've started this.	Add Attachment
Katherine Reynoso	Feb 09, 2021 01:19 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Feb 09, 2021 01:11 PM	Nothing additional as far as software (assuming it has Microsoft Office products and Adobe). She is an off-site person so will need to have administrator rights set up. Thanks, Tonya	Add Attachment
Lourdes Salazar	Feb 09, 2021 01:09 PM	Tonya east emailed us for update on this ticket. She is delivering this to Sharon. I asked tonya if she needed additional software.	Add Attachment
Alix Karkanen	Jan 27, 2021 02:36 PM	doesn't need anything else with it	Add Attachment
Alix Karkanen	Jan 27, 2021 02:32 PM	Do not know what this is replacing laptop 20200410	Add Attachment