Service Request Ticket - # 76948

Service Request Ticket - # 76948

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Service Request Information

CONTACT	Name	Hoffman, Robert	Date	Jan 28, 2021 09:17 AM
	Department	Financial Aid	Phone	88686
	Location		Email	hoffmanr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20200342 (opens in a new window)	Bldg/Room	WEL 110E
	Service Tag		Description	Dell 24-inch Monitor P2418HZ
	Serial No.	CN01C8RNTV2000BA0J7B	Location	Cassandra Shouse

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 07, 2021 10:56 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Jul 07, 2021 10:56 AM	going to mark this as complete. the monitor is presumable somewhere in UCS	Add Attachment
Lauryn Aronson	Jul 07, 2021 10:32 AM	**email** Correct. I dropped that monitor off the last time I went to campus. There was a gal working the UCS front office space, and I left it on the floor right outside of that office space where she said it was okay to leave it. She didn't take any additional information from me, but I had the understanding that she logged it in or confirmed it was dropped off. Please let me know if you need any additional info from me.	Add Attachment
Lauryn Aronson	Jul 07, 2021 10:13 AM	**email** Hello, I dropped off my old monitor at UCS about a month ago. I still have one of my old monitors, which I will continue to use along with the new monitor. Do you not have record of me dropping off one of my monitors? Thank you, -Robert	Add Attachment
Lauryn Aronson	Jul 07, 2021 10:04 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 07, 2021 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 07, 2021 10:04 AM	**This is an outgoing email** Hi Robert, We were just emailing you regarding a service request that we have for you. (#76948) GFA Monitor Delivery *Needs old monitor I believe a new monitor was delivered to your office in February. Are you able to bring in your old monitor? When would be a good time for this? Thanks, Lauryn Aronson	Add Attachment Public
Katherine Reynoso	Feb 25, 2021 08:22 AM	**This is an email** Thank you Katherine. I'm not exactly sure when I'll make it out to campus next, but I'll be sure to drop the old one off when I'm on campus next. Thanks so much for the help and dropping off the new one in my office. Have a good day. -Robert	Add Attachment
Lourdes Salazar	Feb 11, 2021 03:57 PM	Task reassigned to New Equip. Setup.	Add Attachment
Katherine Reynoso	Feb 11, 2021 10:24 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Feb 11, 2021 09:42 AM	Wrong ticket. Did not bring back old monitor, but delivered new one	Add Attachment
Katherine Reynoso	Feb 11, 2021 09:41 AM	Brought back old monitor, and delivered new one	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:41 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Jan 28, 2021 10:20 AM	email sent	Add Attachment
Alix Karkanen	Jan 28, 2021 09:23 AM	by my desk	Add Attachment
Alix Karkanen	Jan 28, 2021 09:17 AM	monitor 20200342, let him know it's ready pls	Add Attachment