Service Request Ticket

Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Feb 01, 2021 10:11 AM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170533 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02W36XTHV29	Location	parts pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	8C:85:90:A8:7E:8F
	Bluetooth NIC	8C:85:90:AC:1E:1A

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	smagee15@wou.edu	88925

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Stephanie Magee	Mar 04, 2021 08:04 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stephanie Magee	Feb 24, 2021 10:23 AM	picked up and returned loaner. Loaner is in inbox	Add Attachment
John Rushing	Feb 22, 2021 04:31 PM	Task reassigned to Stephanie Magee.	Add Attachment
John Rushing	Feb 22, 2021 04:31 PM	Placed in SRD desk area.	Add Attachment
John Rushing	Feb 22, 2021 04:31 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
John Rushing	Feb 22, 2021 04:31 PM	Laptop arrived.	Add Attachment
John Rushing	Feb 15, 2021 08:04 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Feb 05, 2021 08:41 AM	Sent to Apple via FedEX, Tracking# 974029324321	Add Attachment
John Rushing	Feb 01, 2021 10:12 AM	Sending into Apple; repair ID is D483109844	Add Attachment
John Rushing	Feb 01, 2021 10:11 AM	I ran Diagnostics and got the following: SMC error: PFM006 Camera error: NDC001 Power management system error: PPN001	Add Attachment
John Rushing	Feb 01, 2021 10:11 AM	Computer is running slow and Fan is running on high.	Add Attachment