Service Request Ticket - # 76968

Service Request Information

CONTACT Name Rainey, Stacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2021 09:56 AM
Department Disability Access Services Phone 88305
Location Email raineys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161097[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag HTBL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. HTBL2H2 Location PDR

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:D6:68:BB


Wireless NIC 00:28:F8:FE:06:7D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Lourdes Salazar Feb 03, 2021 03:42 PM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Feb 03, 2021 03:42 PM 
Picked up his computer 2/3. Was in the back. Loaner wou #20130071[Edit Inv] returned.
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Lourdes Salazar Feb 03, 2021 03:38 PM 
Imaged???? Updated???
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Stephanie Magee Feb 02, 2021 10:35 AM 
in inbox
Her contact #: 5037993979
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Stephanie Magee Feb 02, 2021 10:25 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Feb 02, 2021 10:25 AM 
20161097[Edit Inv]
possibly an update issue?
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Stephanie Magee Feb 02, 2021 09:57 AM 
needs image 
Loaner WOU #20130071[Edit Inv]
Her machine: #20161097[Edit Inv]
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Stephanie Magee Feb 02, 2021 09:56 AM 
****This is an email****
I don’t have a Service Request currently open. 
My computer needs to be looked over
It keeps freezing on and off , Zoom won’t open 
sometimes, it is slow, I try to attach 
something to an email and it freezes
Restarting it takes a long time
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2021-02-02.jpeg