Service Request Ticket - # 76972

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2021 01:29 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLT0ATF9VM Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Denise Visuano) FEB2017

Wired NIC 70:CD:60:F3:A3:42


Wired NIC 70:CD:60:F3:A3:45


Wireless NIC 18:AF:61:B8:48:76


Bluetooth NIC 18:AF:61:B8:48:77

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Sep 07, 2022 08:13 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Sep 07, 2022 08:13 AM 
Task reassigned to Justin Cope.
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Justin Cope Sep 07, 2022 08:13 AM 
found this. it did get returned and Bill is using it 
as a starlink server.
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Lauryn Aronson Sep 06, 2022 08:57 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Mar 08, 2022 10:12 AM 
Task reassigned to UCS Tech.
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Lauryn Aronson Mar 08, 2022 10:12 AM 
Status changed from (5) Completed to (7) Waiting for Contact
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Lauryn Aronson Mar 08, 2022 10:12 AM 
going to reopen the ticket and stick it in the "waiting for contact" area. should have read this better before i closed the ticket; this is an outstanding gfa return. changing the name from "**Pick-up old computers"

76860
76861
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Lauryn Aronson Mar 08, 2022 10:08 AM 
****email****

Sorry Lauren, things are a bit up in the air here. I'm still using the MacPro for work at home when needed. 


Best,
Denise Visuano
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Lauryn Aronson Mar 08, 2022 09:35 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Mar 08, 2022 09:35 AM 
****This is an outgoing email****
Hi Denise,

We were just following up with you regarding a service request that we have for you.  (#76972)

Description: **Pick-up old computers

As we have not heard any updates on this ticket from you since June, we are going to close this ticket. Please email or call the UCS Help Desk if you have further issues with this.

Thanks,
Lauryn Aronson
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Lauryn Aronson Feb 22, 2022 08:24 AM 
****This is an outgoing email****
Hi Denise,

We were just following up with you regarding a service request that we have for you.  (#76972)

Description: **Pick-up old computers

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Lauryn Aronson Feb 01, 2022 08:19 AM 
****This is an outgoing email****
Hi Denise,

We were just following up with you regarding a service request that we have for you.  (#76972)

Description: **Pick-up old computers

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Public
Lauryn Aronson Jan 06, 2022 08:40 AM 
****This is an outgoing email****
Hi Denise,

We were just following up with you regarding a service request that we have for you.  (#76972)

Description: **Pick-up old computers

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Public
Lauryn Aronson Dec 15, 2021 03:10 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 15, 2021 03:10 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Dec 15, 2021 03:10 PM 
called and left a vm
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Lourdes Salazar Jun 30, 2021 09:47 AM 
Priority changed from (3) Priority to (5) Low Priority.
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Lourdes Salazar Jun 30, 2021 09:47 AM 
Called to check in and they are still using their old computers for when they telecommute. They will return then in a few months.
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Katherine Reynoso Feb 02, 2021 01:29 PM 
Denise and Kent St. Claire still have their old 
machines. Denise wants to make sure she likes the 
new computer, before we take back the old 
computers.
Denise's com: 20130461[Edit Inv]
Kent's com: 20130462[Edit Inv]
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