Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Feb 02, 2021 01:55 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190435 (opens in a new window)	Bldg/Room	TODD 209
	Service Tag	6HJ12X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	6HJ12X2	Location	Ikaika Alapai, TRI Project Support Specialist
	CPU	Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	C8:F7:50:86:6C:6B
	Wireless NIC	DC:FB:48:D1:BA:05

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Stephanie Magee	Feb 11, 2021 09:22 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stephanie Magee	Feb 11, 2021 09:22 AM	picked up :)	Add Attachment
Lourdes Salazar	Feb 08, 2021 08:11 AM	**This is an email** I will come in on Monday to pick it up.	Add Attachment
Lourdes Salazar	Feb 04, 2021 02:37 PM	VM & Email 2/4 @ 2:37pm	Add Attachment
John Rushing	Feb 04, 2021 01:00 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Feb 04, 2021 01:00 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Feb 04, 2021 01:00 PM	Please contact the user for pickup.	Add Attachment
John Rushing	Feb 04, 2021 12:48 PM	Parts have been installed, and the error is no longer present.	Add Attachment
John Rushing	Feb 03, 2021 09:24 AM	Parts have shipped from Dell.	Add Attachment
John Rushing	Feb 02, 2021 02:24 PM	in Inbox in ITC 008	Add Attachment
John Rushing	Feb 02, 2021 02:23 PM	Dell Create Dispatch: Success You have successfully submitted request SR1050651637	Add Attachment
John Rushing	Feb 02, 2021 01:56 PM	Dell recommends a BIOS update to see if that fixes it, updating from 1.9 to 1.10.	Add Attachment
John Rushing	Feb 02, 2021 01:55 PM	Same error when you run diagnostics.	Add Attachment
John Rushing	Feb 02, 2021 01:55 PM	Fan is getting an an error on startup.	Add Attachment