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CONTACT	Name	Guy, Sybille	Date	Feb 03, 2021 09:22 AM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160747 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2KHBYF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	2KHBYF2	Location	PDR
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	D4:81:D7:95:52:C3
	Wireless NIC	A8:6B:AD:29:F7:2D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 14, 2021 08:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 14, 2021 08:18 AM	she has received new system.	Add Attachment
Stephanie Magee	Mar 05, 2021 09:17 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Mar 05, 2021 09:13 AM	we advised that she gets a new system. -Peter	Add Attachment
Stephanie Magee	Mar 05, 2021 09:10 AM	sybille might be getting a new laptop	Add Attachment
Stephanie Magee	Mar 05, 2021 09:09 AM	**This is an email** Good morning, My newly reimaged laptop (20160747) is currently experiencing the same issue again. I turned it on and it is “fixing c drive”. This usually takes over an hour and then doesn’t work. This is like two weeks after it got reimaged for the same problem. Please advise. Is it time to replace? Thank you, Sybille	Add Attachment
Stephanie Magee	Feb 23, 2021 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Feb 23, 2021 09:13 AM	picked up!	Add Attachment
Stephanie Magee	Feb 18, 2021 04:42 PM	picking up on 2/22	Add Attachment
Stephanie Magee	Feb 18, 2021 04:04 PM	it is done	Add Attachment
Peter Puettmann	Feb 18, 2021 04:02 PM	its at the front. waiting for her to pick up.	Add Attachment
Stephanie Magee	Feb 18, 2021 03:22 PM	Can i Get an update on this?	Add Attachment
Katherine Reynoso	Feb 11, 2021 11:32 AM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Feb 11, 2021 11:32 AM	I wasn't able to finish it. Updated and dell command are good, but it still needs the software.	Add Attachment
Lourdes Salazar	Feb 10, 2021 01:52 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Feb 10, 2021 01:44 PM	can this get done by Monday? If not I can reassig to Kat.	Add Attachment
Peter Puettmann	Feb 05, 2021 10:00 AM	required software: Cisco Anyconnect, SPSS and SPSS AMOS *DO NOT LICENSE* she has her own licnese!	Add Attachment
Peter Puettmann	Feb 05, 2021 09:59 AM	given loaner. Imaging her computer now on desk. She needs it back on friday.	Add Attachment
Stephanie Magee	Feb 05, 2021 09:18 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Feb 03, 2021 09:22 AM	Computer tried to do disc C repair and failed now the whole machine is a big old mess. Needs Adobe DC, MS, and VPN installed on loaner (just double check please) Image her 2016 machine over the weekend.	Add Attachment