Service Request Ticket

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Service Request Information

CONTACT	Name	McDermeit, Megan	Date	Feb 08, 2021 10:31 AM
	Department	The Research Institute	Phone
	Location		Email	mcdermeitm@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190538 (opens in a new window)	Bldg/Room	TODD 249
	Service Tag	479Q1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	479Q1Z2	Location	Megan McDermeit, TRI starts 3-2-20
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:67:A8:C1
	Wireless NIC	50:EB:71:EA:22:AC
	Bluetooth NIC	50:EB:71:EA:22:B0

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 02, 2021 02:00 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Katherine Reynoso	Mar 02, 2021 02:00 PM	John was able to fix it. I have the old one at my desk.	Add Attachment
Katherine Reynoso	Feb 25, 2021 08:43 AM	**This is an email** Hi Katherine, I could come Tuesday at 1:00pm. I will put in my calendar for 30 mins at that time Thank you, ~ Megan McDermeit	Add Attachment
Katherine Reynoso	Feb 25, 2021 08:34 AM	**This is an outgoing email** Hi Megan, I need some additional information regarding service request #76990 Description: broken microphone array I'm Katherine with UCS. We've received a replacement part for your internal webcam on your laptop. Would you be able to stop by our office this Tuesday between 1:00 and 5:00PM to replace the part. I'm thinking it should take about 30 minutes to do the full repair. Let me know if you have any questions or feel free to contact our front office at 503-838-8925. Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Feb 25, 2021 08:28 AM	We have item at our office now.	Add Attachment
John Rushing	Feb 25, 2021 08:25 AM	Task reassigned to Katherine Reynoso.	Add Attachment
John Rushing	Feb 15, 2021 08:03 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Feb 08, 2021 11:03 AM	Dell Create Dispatch: Success You have successfully submitted request SR1051155115.	Add Attachment
Lourdes Salazar	Feb 08, 2021 10:31 AM	20190538 broken microphone array order part from dell.	Add Attachment