Service Request Ticket

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Service Request Information

CONTACT	Name	Rainey, Stacey	Date	Feb 10, 2021 02:00 PM
	Department	Disability Access Services	Phone	88305
	Location		Email	raineys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131007 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LYF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 *must be MAVERICK OS with last two software titles*
	Wireless NIC	48:D7:05:B6:C0:B9
	Bluetooth NIC	48:D7:05:B6:C0:BA

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 20, 2021 08:42 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Apr 19, 2021 03:53 PM	Brought back her computer loaner 20180022	Add Attachment
Katherine Reynoso	Apr 14, 2021 08:37 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Mar 17, 2021 10:31 AM	is now using 20191025 from ODS	Add Attachment
Katherine Reynoso	Mar 16, 2021 01:38 PM	Brought back computer. Underneath stand-up desk.	Add Attachment
Lourdes Salazar	Mar 10, 2021 12:49 PM	Sent gchat for update.	Add Attachment
Stephanie Magee	Mar 08, 2021 11:08 AM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Mar 05, 2021 09:36 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Mar 03, 2021 03:26 PM	20161097 built in webcam not being recognized and stopped working. brought charger and webcam back in. picked up loaner 20131007 gave admin rights	Add Attachment
Stephanie Magee	Mar 03, 2021 10:14 AM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Mar 03, 2021 10:14 AM	she will be by this afternoon to pick up a loaner	Add Attachment
John Rushing	Mar 03, 2021 07:59 AM	Since we are out of PC's I would do a Macbook loaner. I would also get the WOU#.	Add Attachment
Katherine Reynoso	Mar 02, 2021 02:20 PM	She said she would prefer Dell over MacBook but can do both. She wants a computer with a built in camera because right now she is using an external camera.	Add Attachment
Katherine Reynoso	Mar 02, 2021 12:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Mar 02, 2021 12:34 PM	I called her phone again to see what she needed.	Add Attachment
Katherine Reynoso	Feb 23, 2021 03:56 PM	I called to see what kind of computer they'll need and for what purposes.	Add Attachment
Katherine Reynoso	Feb 23, 2021 03:56 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Feb 10, 2021 02:00 PM	Loaner needed when available 503-799-3979 raineys@wou.edu	Add Attachment