Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Feb 11, 2021 03:31 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130148 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61E1DNML	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)
	Wired NIC	10:DD:B1:E2:D2:D2
	Wireless NIC	8C:2D:AA:5B:F8:0F
	Bluetooth NIC	8C:2D:AA:5B:F8:10

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 23, 2021 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 23, 2021 02:36 PM	This is done.	Add Attachment
Katherine Reynoso	Feb 23, 2021 03:52 PM	Only Needs printers.	Add Attachment
Katherine Reynoso	Feb 23, 2021 02:48 PM	Contact changed from Student Student to Janeanne Rockwell-Kincanon.	Add Attachment
Katherine Reynoso	Feb 23, 2021 02:48 PM	Hello, I'm Katherine with UCS. We've received a task (a student or student worker) regarding the iMac 20130148 on the HL first floor. It was having issues boot looping and connecting to printers. They've requested we reimage the computer, but before we do that I would like to know if there is any special software on the computer. The front desk suggested I talk to you about this information. Feel free to contact me or our front office at 503-838-8925. Thank you,Katherine Reynoso	Add Attachment
Katherine Reynoso	Feb 23, 2021 02:27 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Feb 11, 2021 03:32 PM	Library reference desk	Add Attachment
Lourdes Salazar	Feb 11, 2021 03:31 PM	Not connecting to printers, Constant boot loop. Library by REF printers.	Add Attachment