Service Request Ticket - # 77008

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2021 07:56 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180602[Edit Inv] (opens in a new window) Bldg/Room ITC 014
Service Tag 7JFB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 7JFB8S2 Location Nathan Sauer, Classroom Suppport

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0F:9E:03


Wireless NIC FC:77:74:EE:59:67


Bluetooth NIC FC:77:74:EE:59:6B

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
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Entered by Date Memo
John Rushing Feb 16, 2021 03:53 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 16, 2021 03:53 PM 
Task reassigned to John Rushing.
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John Rushing Feb 16, 2021 03:52 PM 
returned to Nathan, fixed.
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John Rushing Feb 16, 2021 07:57 AM 
I put in repair case with Dell.
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John Rushing Feb 16, 2021 07:57 AM 
Tried driver updates, Bios updates and OS 
reinstall.  Device still not being found.
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John Rushing Feb 16, 2021 07:56 AM 
The camera and mic no longer work.  Not showing up 
in Device Manager.
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