Service Request Ticket

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	Feb 16, 2021 02:57 PM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200228 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 21.5-inch iMac with Retina 4K Display #Z148
	Serial No.	SC02DJ0EV07F6	Location	2 Weeks 5/6-5/20
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	18:7E:B9:09:EB:90
	Wireless NIC	14:7D:DA:69:51:66
	Bluetooth NIC	14:7D:DA:26:0D:9B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 07, 2021 01:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 06, 2021 03:08 PM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #77012 Description: 2/17 in the morning Admin Rights/Doc I went by earlier today, and I was able to speak to John regarding the Lightroom issue. It looks like the new Lightroom doesn't work unless you have paid space on the cloud for this program. This means if you would like to use Lightroom you must use the older version called "Lightroom Classic" which should be installed or be available to install. Let me know if you have any questions. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Apr 06, 2021 02:04 PM	It seems like she's not a named user	Add Attachment
Katherine Reynoso	Apr 06, 2021 02:04 PM	She has admin rights, but she's having issues with Adobe rights.	Add Attachment
Katherine Reynoso	Apr 06, 2021 08:53 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #77012 Description: 2/17 in the morning Admin Rights/Doc I'm double-checking to see if you've received the admin rights for your new computer already? We still have the ticket open, and I want to make sure you are good to go before we close this ticket. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Apr 05, 2021 08:39 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Feb 16, 2021 03:03 PM	**This is an email** I need some help logging into this new computer - I'm not an administrator yet, so can't log in with my username and password. Also, I agreed to try out the iMac if I could hook up the main monitor - but I'm not seeing the hdmi connection? Maybe I'm missing something? ty! I work from 8-5 in Todd Hall, M-F, so can be available whenever someone is available. Best, Denise Visuano	Add Attachment
Alix Karkanen	Feb 16, 2021 02:57 PM	**This is an email** I need some help logging into this new computer - I'm not an administrator yet, so can't log in with my username and password. Also, I agreed to try out the iMac if I could hook up the main monitor - but I'm not seeing the hdmi connection? Maybe I'm missing something? ty! I work from 8-5 in Todd Hall, M-F, so can be available whenever someone is available. Best, Denise Visuano	Add Attachment