Service Request Ticket - # 77019

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2021 04:16 PM
Department Campus Public Safety Phone 88481
Location Email robertsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161113[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag FL9HJH2 Description Dell OptiPlex 7040MiniTower i7-6700 QuadCore3.4GHz
Serial No. FL9HJH2 Location Public Safety Security Camera Station #2

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2016005511; Logitech M510 Wireless Mouse (Blue with Logitech unifying receiver #910­002533 UCS2018008951;

Wired NIC 50:9A:4C:04:6B:24

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 06, 2021 03:28 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 24, 2021 04:10 PM 
Might need to try Revo, or see if it works under a 
different profile.
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Peter Puettmann Feb 18, 2021 04:16 PM 
As soon as the user logs in to Spotter, it appears to load and then the software goes black as it attempts to make a connection. Then stays there until the program says not-responding.
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