Service Request Ticket - # 77027

Service Request Information

CONTACT Name Allardt-Wong, Adrienne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2021 01:07 PM
Department Center for Academic Innovation Phone
Location Email allardtwonga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200412[Edit Inv] (opens in a new window) Bldg/Room HL 224
Service Tag 3472Q73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. 3472Q73 Location Adrienne Allardt-Wong

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:55:D9


Wireless NIC 08:5B:D6:70:09:95


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Apr 19, 2021 01:44 PM
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Apr 19, 2021 01:44 PM
This has been picked up.
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Katherine Reynoso Apr 13, 2021 02:23 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Katherine Reynoso Apr 13, 2021 02:23 PM
She's planning on picking up Fri at 3:30PM
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Katherine Reynoso Apr 13, 2021 02:13 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Apr 13, 2021 02:13 PM
****This is an outgoing email****
Hi Adrienne,

I need some additional information regarding 
service request #77027

Description: GFA 20200412[Edit Inv]


I'm Katherine with UCS. I've been working on your 
new computer and it's nearly ready to be picked up. 
Do you require additional software on your 
computer? We install the basic software like Office 
Suite, Adobe DC, Firefox, Chrome, VM ware, etc. If 
no extra software is needed, then would be a good 
time to deliver or for you to pick up your new 
computer? If you have any questions feel free to 
contact our front office at 503-838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Apr 13, 2021 01:11 PM
Finishing updates.
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Katherine Reynoso Apr 13, 2021 08:31 AM
I'm starting this.
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Katherine Reynoso Apr 13, 2021 08:13 AM
Task reassigned to Katherine Reynoso.
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Dave McEvilly Feb 25, 2021 11:19 AM
Task reassigned to New Equip. Setup.
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Alix Karkanen Feb 22, 2021 01:10 PM
doc is 20200356[Edit Inv]
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Alix Karkanen Feb 22, 2021 01:07 PM
New hire, no old equipment to pick up

laptop 20200412[Edit Inv]
monitor 20200495[Edit Inv]
doc 20202356[Edit Inv]
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