Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Feb 25, 2021 01:23 PM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130913 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43X8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43X8V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:E2:94

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 21, 2021 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 21, 2021 11:05 AM	this has been done.	Add Attachment
Peter Puettmann	Feb 25, 2021 01:31 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Feb 25, 2021 01:30 PM	Changed contact to Jessica R, shes the one who actually emailed in i guess. Shes giving me W#	Add Attachment
Paul Lambert	Feb 25, 2021 01:29 PM	Contact changed from Erin McDonough to Jessica Roberts.	Add Attachment
Peter Puettmann	Feb 25, 2021 01:24 PM	need W# and description of issue.	Add Attachment
Peter Puettmann	Feb 25, 2021 01:24 PM	Steph can you follow up, sounds like you two have already been chatting.	Add Attachment
Peter Puettmann	Feb 25, 2021 01:24 PM	Task reassigned to Stephanie Magee.	Add Attachment
Peter Puettmann	Feb 25, 2021 01:23 PM	Erin emailed us this yesterday and it was put into another, unrelated ticket. Creating this new ticket to keep issue seperated from the move for erin. Need SRD to follow up with more info from Erin. **This is an email** One of the computers in the upstairs Student Call Center office computer is acting up. Can we have a tech check on it's diagnostics? I don't have the WOU ID, but I can tomorrow.	Add Attachment