Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 02, 2021 08:06 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130878 (opens in a new window)	Bldg/Room	COT
	Service Tag	43F7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43F7V12	Location	student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8E:05

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 09, 2021 11:57 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Aug 09, 2021 11:57 AM	delivered, computer seems near the end of its life (told her she could put in a purchase request)	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:45 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 06, 2021 10:42 AM	called the cottage, left a vm with jessica roberts.	Add Attachment
Lauryn Aronson	Aug 04, 2021 08:02 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 03, 2021 01:28 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 03, 2021 01:28 PM	sent an email to carlee	Add Attachment
Lauryn Aronson	Aug 03, 2021 12:07 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 21, 2021 02:38 PM	updated, was a little slow but nothing out of the ordinary	Add Attachment
Lourdes Salazar	Jul 13, 2021 10:39 AM	This is located in the Inbox labelled w the SR number	Add Attachment
Stephanie Magee	Mar 02, 2021 08:06 AM	Carlee Richard, crichard17@wou.edu, works in the cottage with the annual fund. Her desktop wouldn't turn on, gave them this loaner for today (its giving day) 20130379	Add Attachment