Service Request Ticket - # 77053

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2021 09:59 AM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180303[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DV8LSQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DV8LSQ2 Location PDR

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;

Wired NIC E4:B9:7A:1C:3B:73


Wireless NIC 3C:6A:A7:FE:D7:29


Bluetooth NIC 3C:6A:A7:FE:D7:2D


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann May 26, 2021 09:31 AM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann May 21, 2021 10:49 AM
So i think the troubleshooter fixed the issue but we will see later. 
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Peter Puettmann May 20, 2021 11:00 AM
zoom with her tomorrow at 9am
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Peter Puettmann May 20, 2021 10:52 AM
2018
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Peter Puettmann May 20, 2021 10:52 AM
Priority changed from (3) Priority to (2) High Priority.
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Peter Puettmann May 20, 2021 10:52 AM
Status changed from (5) Completed to (1) Pending
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Peter Puettmann Mar 08, 2021 08:22 AM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Mar 08, 2021 08:22 AM
Task reassigned to Peter Puettmann.
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Peter Puettmann Mar 08, 2021 08:22 AM
john returned this on friday to her Office. 
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Stephanie Magee Mar 05, 2021 10:39 AM
image and drop off in her office if possible
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Stephanie Magee Mar 02, 2021 09:59 AM
Hello,
I will be on vacation from March 1-5th and 
would like to drop off my computer on Monday 
1st to be worked on while I am out. I need to 
have it back by March 4th, but can pick it up 
anytime it's ready. Here are my issues:

1. My computer reboots at 10:00pm every night 
with no warning (I set an alarm not to keep 
from losing my work).
2. I have some portable monitors that I would 
like to use that will not stay on my work 
laptop. They work fine on my personal laptop 
but may need drivers installed to get them to 
work.
3. My Excel is having lots of issues locking up 
when trying to do basic copy and pastes or 
other simple tasks. I have to exit out - it 
happens on small or large files, it seems 
pretty random.
4. I still get a message sometimes about 
removing Adobe flash, but I can't uninstall so 
I just cancel it each time.

Thanks,
Cheri
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