Service Request Ticket - # 77054

Service Request Ticket - # 77054

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Service Request Information

CONTACT	Name	Moran Diaz, Ana	Date	Mar 02, 2021 11:04 AM
	Department	The Research Institute	Phone
	Location		Email	morandiaza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190350 (opens in a new window)	Bldg/Room	TODD 207
	Service Tag	F5MG0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	F5MG0Z2	Location	ERS workstations, Ana Diaz
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2D:C7:10
	AUX NIC	98:E7:43:B2:98:42

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	May 25, 2021 09:59 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lourdes Salazar	Mar 10, 2021 02:53 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Mar 10, 2021 02:30 PM	Task reassigned to Stephanie Magee.	Add Attachment
Lourdes Salazar	Mar 10, 2021 02:30 PM	**This is an email** Oh ok. I'll come for it tomorrow morning at about 10:00	Add Attachment
John Rushing	Mar 10, 2021 01:25 PM	Task reassigned to Lourdes Salazar.	Add Attachment
John Rushing	Mar 10, 2021 01:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Mar 10, 2021 01:24 PM	Motherboard arrived today and I was able to replace it. The device boots up again and is ready to be returned to the user.	Add Attachment
John Rushing	Mar 10, 2021 01:23 PM	Peter and I noticed a crack in the Pen and also on one corner of the device when it came in. It does not look like this would have caused the issue though.	Add Attachment
John Rushing	Mar 09, 2021 03:50 PM	**This is an email** Hi John, Thank you for contacting Dell Hardware Warranty Support. This is in reference to your recent call to us with Service Request #1053809224 Motherboard Replacement Dispatch Number : 416705150 Thank you for being a valued Dell client. Errol Badge# 1222815 Dell Hardware Support	Add Attachment
John Rushing	Mar 09, 2021 03:49 PM	Sell is shipping a new Motherboard.	Add Attachment
Peter Puettmann	Mar 09, 2021 11:36 AM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Mar 08, 2021 02:16 PM	Peter tried charging it overnight and it needs to be warrantied.	Add Attachment
Stephanie Magee	Mar 02, 2021 11:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Mar 02, 2021 11:04 AM	hoping we can either fix it or we can replace it, it has a 9/22 warranty date	Add Attachment