Service Request Ticket - # 77059

Service Request Information

CONTACT Name Elliot, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2021 03:19 PM
Department Capital Planning & Construction Phone 89363
Location Email elliotm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180603[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 3MZB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 3MZB8S2 Location laptop parts

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; BlueBeam Revu 2018( trial mode for collab with GBC contractor) MAY2019; CAN'T SHARE Graphisoft Archaid with desktop, needs own license.

Wired NIC C8:F7:50:0D:5B:2C


Wireless NIC 20:79:18:32:F0:B4


Bluetooth NIC 20:79:18:32:F0:B8

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact smagee15@wou.edu 88925

Tracking

Entered by Date Memo
Stephanie Magee
Email

Public
Entered by Date Memo
Stephanie Magee Mar 16, 2021 11:52 AM 
Task reassigned to Stephanie Magee.
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Stephanie Magee Mar 16, 2021 11:52 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Stephanie Magee Mar 16, 2021 11:51 AM 
picked up his machine
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John Rushing Mar 15, 2021 04:16 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Mar 15, 2021 04:16 PM 
The laptop located at SRD desk
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John Rushing Mar 15, 2021 04:15 PM 
Project 2016 std installed.
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Joanie Kinnaman Mar 15, 2021 01:04 PM 
I provided the wrong invoice .  it is 2017-0230
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Lourdes Salazar Mar 10, 2021 02:55 PM 
****This is an email****
Both laptop and desktop. The laptop number is 20180603[Edit Inv]. The laptop is the one I need right away.
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Lourdes Salazar Mar 02, 2021 03:19 PM 
****This is an email****
Steph,
Do me a favor..... and create a ticket for Mike Elliot to have Microsoft Project reinstalled.  I have attached the original invoice for purchasing info.  He can no longer access it.

Thanks,
Joanie
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2017-0512.pdf