Service Request Ticket - # 77076

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2021 11:18 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150188[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1LQ8282 Description Dell OptiPlex 9020 SFF I7-4790(Quad 3.6GHz, 8MB)
Serial No. 1LQ8282 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715

Wired NIC 64:00:6A:5F:B0:EB

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 07, 2021 02:32 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 07, 2021 02:32 PM 
It's good to go.
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Katherine Reynoso Apr 07, 2021 09:49 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Mar 08, 2021 11:18 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: We attempted to restore a 
cleaned up application but failed.

Where it happened: W20150188

Path: 
C:\Users\blouinl\AppData\Local\Microsoft\Window
s\INetCache\IE\9QTRZ51H\kamino-webcam-
ui_x32[1].exe

What was detected: Generic ML PUA

User associated with device: MASH\dthongdy18

How severe it is: Medium

What Sophos has done so far: Sophos detected an 
application and cleaned it up along with any 
associated items. Later someone tried to 
restore it. An admin on your account may have 
done this (by clicking the "Allow" button next 
to a detection event) , or Sophos may have done 
it automatically. The restore was not fully 
successful; some items may have been restored, 
but not all.

What you need to do: To check whether the 
application is working, review the Sophos Clean 
log on the endpoint computer. This shows which 
items were restored and which ones weren’t. By 
default the log is at 
C:\ProgramData\Sophos\Clean\Logs\clean.log.
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