Service Request Ticket - # 77077

Service Request Information

CONTACT Name Anderson, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2021 11:56 AM
Department Registrar’s Office Phone 88806
Location Email andersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200293[Edit Inv] (opens in a new window) Bldg/Room WEL 207
Service Tag F9D1043 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. F9D1043 Location David Anderson

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;PL-SQL; Transit

Wired NIC 74:78:27:0C:56:3C


Wireless NIC 08:5B:D6:42:59:E1

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 06, 2021 08:32 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Mar 09, 2021 02:22 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Mar 09, 2021 02:21 PM 
Software installed correctly. Everything is updated 
and I gave the computer admin rights.
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Katherine Reynoso Mar 09, 2021 01:32 PM 
It's on the stand-up desk.
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Peter Puettmann Mar 09, 2021 11:48 AM 
Task reassigned to Katherine Reynoso.
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Peter Puettmann Mar 09, 2021 11:48 AM 
Kat, can you keep an eye on this one today and see if it installs the proper software with the image? 

If it does, could you run updates on it for me as well? 

Just throw this back in Queue at the end of shift.
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Peter Puettmann Mar 09, 2021 11:47 AM 
I reimaged it but it was missing a lot of additional software (MS office, browsers). I started another image on it. 

I am worried that SCCM isnt installing this software because i think another PC had the same issue after an image.
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Stephanie Magee Mar 08, 2021 11:57 AM 
came with bag and charger
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Stephanie Magee Mar 08, 2021 11:56 AM 
stuck on bios setup boot loop, having trouble even 
shutting down. Need to possibly Flash bios then 
reinstall Microsoft.
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