Service Request Ticket - # 77080

Service Request Information

CONTACT Name Baker, Stewart   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2021 09:19 AM
Department Library & Media Services Phone 88890
Location Email bakersc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BS5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. BS5GH72 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC F8:CA:B8:48:B6:69


Wireless NIC 80:00:0B:D2:3D:36


Bluetooth NIC 80:00:0B:D2:3D:3A

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 26, 2021 09:34 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann May 26, 2021 09:34 AM 
he says its working as expected now.
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Peter Puettmann Mar 18, 2021 01:35 PM 
oh no
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Stephanie Magee Mar 18, 2021 11:39 AM 
still pretty slow so he may be back
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Stephanie Magee Mar 18, 2021 11:30 AM 
picked up, hardwired and admin rights
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Peter Puettmann Mar 17, 2021 10:38 AM 
forgot about this one. working on it now.
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Lourdes Salazar Mar 09, 2021 02:54 PM 
Emailed for update!
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Stephanie Magee Mar 09, 2021 09:19 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Mar 09, 2021 09:19 AM 
reimage
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