Service Request Ticket - # 77082

Service Request Information

CONTACT Name Taylor-Winney, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2021 10:27 AM
Department Health & Exercise Science Phone 88923
Location Email taylorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190235[Edit Inv] (opens in a new window) Bldg/Room RWEC 233
Service Tag 6J3QPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6J3QPV2 Location Jennifer Taylor-Winney, HEXS TT Assoc. Professor

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 38:00:25:FB:50:86


AUX NIC C8:F7:50:E4:B7:E6

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Mar 09, 2021 01:15 PM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Mar 09, 2021 01:15 PM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Mar 09, 2021 01:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Lourdes Salazar Mar 09, 2021 01:15 PM 
Picked up 3/9
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Stephanie Magee Mar 09, 2021 10:27 AM 
she stopped by on 3/9
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Stephanie Magee Mar 09, 2021 10:27 AM 
****This is an email****
The number is 20190235[Edit Inv]. I will not be able to 
come in until next week. Is there a time that I 
can stop by that someone will for sure be able 
to address the issue? Sorry its week 9 of the 
term so I am trying to get things finished up 
but this is impacting my working from home via 
zoom. 
This machine was supposed to be new but I have 
had issues with it from the start. The 
headphone jack didn't work and then it worked 
and now it doesn't work again. I also tried to 
just do HDMI to a TV to watch a lecture and it 
wouldn't switch to the tv audio The image would 
but the sound was still from the computer. 
Also, The fan will run for excessive amounts of 
time.

I could come in Tuesday if there is someone 
available.

Jen
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Stephanie Magee Mar 09, 2021 10:27 AM 
I am off campus. The head phonejack does not 
work with a pair of headphones either. I don’t 
have a dock for it at home just the USBC that 
has a cable connect to the monitor. It does not 
work when disconnected from that either.
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