Service Request Ticket - # 77089

Service Request Ticket - # 77089

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Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Mar 12, 2021 01:22 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161082 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTN6XHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	DC:A9:04:8F:86:C2
	Bluetooth NIC	DC:A9:04:7E:A4:D7

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jul 14, 2021 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jul 14, 2021 01:11 PM	Deleted the user account and re-added. Seems to be running fine. Tested battery with Coconut battery tester and results seemed OK (78% battery life left, 64 charging cycles). Will mark as complete.	Add Attachment
Moshe Martinez	Jun 30, 2021 04:45 PM	Email reply Hi Moshe, Thank you so much! Yes, that is my work laptop. I don't know what a Sophos alert is, but it needs a new battery which has not been ordered yet. If you have time to swing by, I do have some questions. I am in the office today. Thanks again!	Add Attachment
Moshe Martinez	Jun 28, 2021 03:16 PM	Check this out on 6/29/21.	Add Attachment
Moshe Martinez	Jun 28, 2021 03:07 PM	Task reassigned to Moshe Martinez.	Add Attachment
Katherine Reynoso	Jun 03, 2021 08:08 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Apr 21, 2021 08:26 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Mar 12, 2021 01:22 PM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20161082 Path: /Users/casaresl/Library/Application Support/Google/Chrome/Default/Extensions/nlccbfofdgkhefnadicieoobmkeogcef/2.2_0/background.js What was detected: SpiGot User associated with device: W20161082\larsonab How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment