Service Request Ticket - # 77105

Service Request Information

CONTACT Name Kelley, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2021 01:57 PM
Department Natural Science/ Biology Phone 89312
Location Email kelleym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160534[Edit Inv] (opens in a new window) Bldg/Room NS 204
Service Tag HB4YMD2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HB4YMD2 Location Smart Classroom Instructor's Station

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:BD:D7

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jun 03, 2021 08:08 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Jun 03, 2021 08:08 AM 
This should be good to go.
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Lourdes Salazar Apr 08, 2021 10:59 AM 
****This is an email****
Hello,

I don't need any of the software on that computer right now. I know there is some special software for the microscopes in 204 but Dryan Dutton installed them so he;d be the person to ask.

Thanks!

Melissa
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Katherine Reynoso Apr 07, 2021 03:52 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Apr 07, 2021 03:08 PM 
****This is an outgoing email****
Hi Melissa,

I need some additional information regarding 
service request #77105

Description: *Sophos issue

I'm Katherine with UCS. We've received 
notification through our anti-virus software that 
some software that was installed called "Kamino-
Webcam" is having issues. I wanted to double-
check that you didn't have anything saved on the 
Smart Classroom station in NS 204. I would like 
to wipe your account off this specific computer 
to fix the issue. This shouldn't cause any issues 
with your network drives or other WOU computers. 
Let me know if you need to keep anything, 
otherwise I would like to get this finished by 
the end of the week.

Thank You,
Katherine Reynoso
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Katherine Reynoso Mar 18, 2021 08:02 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: We attempted to restore a cleaned 
up application but failed.

Where it happened: W20160534

Path: 
C:\Users\kelleym\AppData\Local\Microsoft\Windows\
INetCache\IE\4XNKY921\kamino-webcam-ui_x32[1].exe

What was detected: ML/PE-A

User associated with device: MASH\kelleym

How severe it is: Medium

What Sophos has done so far: Sophos detected an 
application and cleaned it up along with any 
associated items. Later someone tried to restore 
it. An admin on your account may have done this 
(by clicking the "Allow" button next to a 
detection event) , or Sophos may have done it 
automatically. The restore was not fully 
successful; some items may have been restored, 
but not all.

What you need to do: To check whether the 
application is working, review the Sophos Clean 
log on the endpoint computer. This shows which 
items were restored and which ones weren’t. By 
default the log is at 
C:\ProgramData\Sophos\Clean\Logs\clean.log.
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