Service Request Ticket - # 77112

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2021 10:48 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200416[Edit Inv] (opens in a new window) Bldg/Room RWEC 137
Service Tag GB12Q73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. GB12Q73 Location Konnie Sayers (secondary computer)

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:57:5E


Wireless NIC 08:5B:D6:70:0A:35


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Apr 28, 2021 11:04 AM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 28, 2021 11:04 AM
This is setup and delivered.
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Katherine Reynoso Apr 28, 2021 08:28 AM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Apr 28, 2021 08:28 AM
****This is an email****
Hello,
We won't be able to install Adobe Acrobat 9 Pro, 
but the computer comes installed with the newest 
version of Adobe Acrobat Pro. I am able to put 
Snip and Sketch. When I stop by your office, I 
can verify printers and your drivers are 
installed. Would I still be able to stop by 
today? I'm thinking at 10:00AM.
Thank You,Katherine
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Katherine Reynoso Apr 28, 2021 08:11 AM
****This is an email****
Hi Katherine,

Yes, I would like the new laptop to have Adobe 
Acrobat 9 Pro (on the old laptop if it can be 
transferred over), Snip & Sketch Tool (and/or 
Print Key).  I don't think this is a GFA as it's 
not my primary computer.  I would also like to 
have printer access to DSPS140, ED-Downstairs, 
ED-Scooter, ED-Ol-Blue and RWEC220 along with 
network access to my H drive, I drive, X drive.

I am available on Wednesday all day 9 - 11:30 / 
12:30 - 2:30 / 4:30 - 5:30 if that works for you.  
Our building is locked so you'll want to call me 
at 8 8444 before you come so I can meet you at 
the door.

Thanks, Konnie :)
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Katherine Reynoso Apr 23, 2021 01:39 PM
Task reassigned to UCS Tech.
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Katherine Reynoso Apr 22, 2021 03:17 PM
****This is an outgoing email****
Hi Konnie,

I need some additional information regarding service request #77112

Description: new set up 20200416[Edit Inv] (20131108[Edit Inv] used to be Cheryl 
Davis)

I'm Katherine with UCS, I've working on your GFA computer. It's 
almost ready to be delivered, I'm checking-in to see if you require 
some additional software. We've installed the basic software like 
Office Suite, Adobe DC, VM ware, Firefox, Chrome, etc. Let me know 
if you require additional software. If not, send me a list of dates and 
times where you would be available for me to stop by your office or 
for you to pick up the items. If you have any questions feel free to call  
our front office at (503) 838-8925.

Thank You,
Katherine
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Katherine Reynoso Apr 22, 2021 03:16 PM
This is done.
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Katherine Reynoso Apr 22, 2021 10:59 AM
Getting this started.
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Katherine Reynoso Apr 21, 2021 08:26 AM
Task reassigned to Katherine Reynoso.
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Joanie Kinnaman Mar 18, 2021 01:24 PM
Konnie is upgrading W# 20131108[Edit Inv], but understands 
this is not a GFA.  She put in purchaserequest 
#12193
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Alix Karkanen Mar 18, 2021 10:48 AM
only wants laptop and case, no monitor or doc
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