Service Request Ticket - # 77113

Service Request Information

CONTACT Name Corder , Colleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2021 10:53 AM
Department Child Development Center Phone
Location Email corderc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200417[Edit Inv] (opens in a new window) Bldg/Room CDC
Service Tag GKMNQ73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. GKMNQ73 Location Polly Ward

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:C3:D7


Wireless NIC 08:5B:D6:70:0A:AD

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 12, 2021 08:13 AM 
****This is an outgoing email****
Hi Colleen,

I need some additional information regarding 
service request #77113

Description: new Setup 20200417[Edit Inv]

For now I believe you can print the lesson plan by, 
right-clicking the file you want printed, and hover 
on "Open with" and click on Microsoft edge. Once 
the program opens your document, it should give you 
the option to print your document. Let me know what 
times are best for me to stop by and take a look at 
this problem.

Thank You,
Katherine Reynoso
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Public
Lourdes Salazar Apr 12, 2021 08:06 AM 
****This is an email****
Hi Kat,

I'm not able to print my lesson plan. The message says the Acrobat Adobe license has expired. Please advise.

Thank you,
Colleen
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Katherine Reynoso Apr 09, 2021 11:22 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 09, 2021 11:22 AM 
Has been setup.  Her old computer is in the office, 
and I will PDR.
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Katherine Reynoso Apr 08, 2021 10:30 AM 
This has been imaged and given admin rights. It 
should be good to go.
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Katherine Reynoso Apr 08, 2021 10:24 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Mar 18, 2021 10:53 AM 
laptop and case only, no doc or mon
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