Service Request Ticket

Service Request Information

CONTACT	Name	Emerson, Andrea	Date	Mar 19, 2021 10:32 AM
	Department	Education & Leadership	Phone	89244
	Location		Email	emersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170894 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5M030N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	5M030N2	Location	Parts pile - bad battery
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; SPSS from Student Tech Campus site license first installed FEB2019 SR#71288 - will require re-authorization end of July annually;
	Wired NIC	10:65:30:10:45:F0
	Wireless NIC	10:F0:05:EF:8E:45
	Bluetooth NIC	10:F0:05:EF:8E:49

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 29, 2021 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 29, 2021 08:22 AM	done.	Add Attachment
Peter Puettmann	Mar 23, 2021 03:31 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Mar 23, 2021 03:31 PM	finished Dell command and Windows update. Looks good to go. Making sure she has all additional software.	Add Attachment
Katherine Reynoso	Mar 22, 2021 11:19 AM	I'm starting this now.	Add Attachment
Lourdes Salazar	Mar 22, 2021 10:22 AM	Task reassigned to Stephanie Magee.	Add Attachment
Peter Puettmann	Mar 19, 2021 10:32 AM	Andrea is gonna bring in her computer to be imaged. Willneed it done asap.	Add Attachment