Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Tammy,

I need some additional information regarding 
service request #77121

Description: possible image? dropped off dying 
laptop for us to try and save 

I'm Katherine with UCS, I worked on Colleen's 
computer these past few days. I ran diagnostics 
on this computer and tried to do a few fixes, but 
it looks like this computer is completely dead. 
It currently doesn't recognize the hard drive, 
which means you won't be able to boot into 
Windows. Unfortunately, we don't carry this type 
of hard drive and this would be something your 
department would have to replace. Depending on 
the size, the price can vary between $100-$200. 
Additionally, the battery is nearing it's end of 
life, which means it will need to be replaced. 
Dell sells the replacement at $159. Overall, I 
would suggest to invest in a new laptop instead 
of trying to fix this one. I can go ahead and 
send this to PDR for recycling, if you are okay 
with this. I know you guys have this week off, so 
let me know when you come back if I can go ahead 
and send this to PDR or you guys would like to 
try replacing the parts.

Thank You,
Katherine

I ran diagnostics and it said that hardrive was 
unplugged. I took it out and put it back in after 
cleaning it.

i put laptop and charger in inbox