Service Request Ticket - # 77136

Service Request Ticket - # 77136

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Service Request Information

CONTACT	Name	Karns, Keith	Date	Mar 24, 2021 10:58 AM
	Department	Creative Arts/Music	Phone	88541
	Location		Email	karnsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTK4THV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010857 APR2020 ORDER11737;
	Wireless NIC	DC:A9:04:84:61:0C
	Bluetooth NIC	DC:A9:04:8B:F8:B9

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 12, 2021 08:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 12, 2021 08:09 AM	this is done.	Add Attachment
Peter Puettmann	Apr 21, 2021 08:05 AM	we need to push through GFA	Add Attachment
Peter Puettmann	Apr 12, 2021 08:15 AM	sent a follow up email to see if still an issue since he hasnt contacted us again and doesnt have phone set up.	Add Attachment
Lourdes Salazar	Apr 06, 2021 10:09 AM	coming in again bc "i have had it plugged in for over 72 hours and it has still not charged. The charging indicator says it is not charging "	Add Attachment
Peter Puettmann	Mar 29, 2021 08:22 AM	We gotta find out if this has been ordered.	Add Attachment
Lourdes Salazar	Mar 24, 2021 10:58 AM	**This is an email** Hello, I was just checking in to see if you knew when I could get the battery for my laptop replaced. I have been trying to get it replaced for seven or eight weeks now, and not having a functioning laptop is beginning to negatively impact my duties here at WOU. Thanks,	Add Attachment
Lourdes Salazar	Mar 24, 2021 10:58 AM	**This is an email** Hi Stephanie, when I brought it in to UCS a month ago I was told that I needed a new battery. The laptop doesn’t charge and crashes the minute it is unplugged. I’ve attached a screen shot of the replace battery notice I have on my desktop. I would like a new battery soon please.	Add Attachment
Lourdes Salazar	Mar 24, 2021 10:58 AM	**This is an email** Hi Keith We received your GFA replacement request for 20161089 and although it is not eligible for replacement right now we would love to help you with any issues you're facing. Is there anything going on with your current machine that we can assist with? Stephanie	Add Attachment