Service Request Ticket - # 77137

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2021 11:06 AM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200419[Edit Inv] (opens in a new window) Bldg/Room BELL 306
Service Tag 7RMNQ73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. 7RMNQ73 Location Milntra Raksachet

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:56:D8


Wireless NIC 08:5B:D6:70:0A:BC

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 19, 2021 03:50 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Apr 19, 2021 03:50 PM 
This has been delivered.
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Katherine Reynoso Apr 16, 2021 09:01 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Katherine Reynoso Apr 16, 2021 09:00 AM 
****This is an email****
Thank you!

I have availability next week. Monday:3pm, 
Wednesday:12 or 1

Do either of those times work?
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Katherine Reynoso Apr 13, 2021 08:41 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Apr 13, 2021 08:41 AM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding 
service request #77137

Description: GFA replacing 20141138[Edit Inv]

I'm Katherine with UCS. I've been working on your 
new GFA setup to replace 20141138[Edit Inv]. Will you need 
any additional software installed? We normally 
install basic software like Adobe, Office Suite, 
Chrome, Firefox, VMware. If you don't require any 
additional software, then the computer is ready 
to be delivered or picked up. Let me know your 
preferred times and dates. If you have any 
questions feel free to contact our front office 
at 503-838-8925.
 

Thank You,
Katherine
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Public
Katherine Reynoso Apr 13, 2021 08:39 AM 
Looks like Michael already set this up.
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Katherine Reynoso Apr 13, 2021 08:13 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Mar 24, 2021 11:11 AM 
oops. the new one is 20200419[Edit Inv]
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Alix Karkanen Mar 24, 2021 11:06 AM 
laptop; 20141138[Edit Inv]
doc; 20200460[Edit Inv]
mon; 20200498[Edit Inv]
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