Service Request Ticket

Service Request Information

CONTACT	Name	Gallagher, Michelle	Date	Mar 29, 2021 01:51 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	88344
	Location		Email	gallaghm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170588 (opens in a new window)	Bldg/Room	TODD 308
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB457862	Location	FAC/STAFF replaces W#20091198
	Model	C400/DN	Hostname	psycolor.wou.edu
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.116.15	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:6A:50

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 06, 2021 02:05 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Apr 06, 2021 02:05 PM	fixed.	Add Attachment
Katherine Reynoso	Apr 06, 2021 08:49 AM	**This is an outgoing email** Hi Michelle, I need some additional information regarding service request #77150 Description: will not print due to paper jam error I'm Katherine with UCS. I'm checking in to see if the paper jam error is still an issue. Let me know when you would be available for me to come by the office to take a look at the printer. Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Apr 05, 2021 08:48 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Apr 05, 2021 08:48 AM	Called to see if this was taken care of.	Add Attachment
Katherine Reynoso	Apr 05, 2021 08:40 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Mar 29, 2021 01:51 PM	**This is an email** Good morning! Our color printer - VersaLink C400 - WOU ID # 20170588 - will not print because it says there is a paper jam in drawer #1. I have opened everything I can find on the printer and have not found a jam. Could someone please take a look at it for me? I know it is last minute, but I have a faculty member here this morning needing to use it.	Add Attachment